Need to set to customer (portal only) to a user that is not longer in any project

[Rosana Casilli]

Hi All!

I have this situation, 

A year ago, a customer (portal only) has been migrated as atlassian account since he was included into 1 software project and 1 Service Management project. 

Nowadays, this user is not longer participating to  any of those project and we need to free those licences. 

What should I do? he has created request in other service management project as customer.

Thanks in advance, 

Ro

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Rosana Casilli 

You can remove his product access and you will not face any problem, since he should only act as a customer. You should only make sure that he will remain a customer to the specific projects you want him to.

Let me know if that helps.

[Joseph Chung Yin · Accepted solution]

@Rosana Casilli -

You should be able to revoke the user access to your Jira Software application/JSM application (as a jira user/JSM agent) products via Settings >> Atlassian Admin > User Management UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.