Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,673
Community Members
 
Community Events
165
Community Groups

Need key of JSM in my application.

I just want the key value of issue created in my application, so that I can add data from my application. I have try to do that using API but I am not able to succeed. Other than this I have created customize form also in JSM but they don't provide more option to reflect directly to go to my application after submitting of request. So, can anyone help me in integrating this thing.

Thank You!

2 answers

1 accepted

1 vote
Answer accepted

Welcome to the Atlassian Community!

The simple answer to this is "use the API, that's what it is for", but you say you've already tried it.

But you don't say what you have tried or why it has not worked.  Could you explain more?

On the second question - "I have created customize form also in JSM but they don't provide more option to reflect directly to go to my application", you'll need to do some automation or possibly even coding in Jira.  You'll need something that reads the issue you have created and sends the data you want over to your application (It's a better option than coding your application to periodically scrape Jira for stuff)

I want to send the key which is generated while submitting the form, to my application using the URL, in simple terms I want to use post method to send link to my application in which key is embedded.

Joseph beat me to the answer to that.

1 vote

@Patel, Shrey -

Welcome to the community.  In addition to what @Nic Brough _Adaptavist_ mentioned, have you consider to use Automation for Jira to create a rule based on issue created triggering event, and then execute the "Send web request" where you can post JSON body of the issue data to your application.

2022-06-07_8-39-11.png

Here is the user guide on Automation for Jira (it is part of JSM Cloud offering) -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hello I have tried to do that, but it shows me the error message.

"Error publishing web request. Response status:"404

@Patel, Shrey -

This means that your request URL is not valid or having problem - "The 404 code means that a server could not find a client-requested webpage.".  JSM is trying to communicate to your URL and was not able to do so.

You should determine the cause as related to your requested URL.

Best, Joseph

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

427 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you