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Need a JIRA ITSM Customer Portal for Raising Ticket

Ecofy Jira Admin
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May 13, 2024

I need a Mobile App for Enduser who will be able to raise / view ticket only. any lead 

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MobilityStream
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May 13, 2024

Hi @Ecofy Jira Admin ,

The Atlassian Jira app does not support JSM Portal. It only supports the agent side. You can create an issue there but your users need a Jira user license. Also, it doesn't support the simplified portal view that you are clients are used to.

If you don't mind looking at a marketplace app, you can try our Mobile apps for Jira & Jira Customer Portal. They are packaged together once you install the Mobility for Jira add-on from the Atlassian Marketplace all your users can use them for free on all platforms (iOS, macOS, Android). For JSM portal we display exactly what has been configured for your portal: branding, 3rd party add-ons (if you have any installed, e.g., Refined, ProForma, DynamicForms, Assets, etc). Here is a brief video.

Give it try. Fully supports all common MDM systems.

 

Kind regards,

The Mobility Team

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Nikola Perisic
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May 13, 2024

Welcome to the community @Ecofy Jira Admin !

For which OS are you looking for - Android or iOS, since there are both versions available?

In order to use the JSM, you need to have a JSM instance as a prerequisite.

Once you have checked (and installed the instance), you can download the app here:

iOS - https://apps.apple.com/us/app/jira-cloud-by-atlassian/id1006972087

Android - https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&pli=1

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