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Need Protal Only Customer to allow the transition

AG
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September 11, 2023

Hello Team, 

I want to allow portal only Customer to allow the transition on the portal ( I have already shown the transition on portal with the help of workflow checkbox option) and not any Jira Users. Please guide me how could I control that only Service desk Customer shall make the transition. ( JMWE and Scriptrunner solution will also work)

Thanks

 

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David Fischer
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 11, 2023

Hi @AG 

you can add a JMWE Build-your-own Condition to the transition. For the Jira expression, you have two options:

- if you know of a group to which all your Jira users belong, you can use the following:

!user.groups.includes("jira-servicedesk-users")

- if you know of a Project role to which all your Jira users belong in the Service Desk project, you can use:

!user.getProjectRoles(issue.project).some(role => role.name == "Service Desk Team")
AG
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 11, 2023

Thank You David!!

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