Native fields for ticket types

Rodriguez_ Jhon Ronald April 26, 2021

Hi,

 

Is there a native fields that identify whether it is Incident, Service Request, Change Request and Problem?

 

Thank you

1 answer

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 26, 2021

@Rodriguez_ Jhon Ronald -

It is Issue Type.  For JSM project, you associate different Issue Types for your Request Types as a part of project configuration.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Rodriguez_ Jhon Ronald April 26, 2021

thank you. understood.

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 26, 2021

@Rodriguez_ Jhon Ronald -

If my feedback answered your question, please accept my answer for your ask.

Best, Joseph

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