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My account was deactivated without any notice

Dvir Milo
Dvir Milo
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February 18, 2024

Hi,

 

my account was deactivated without any notice , 

I've changed my credit card details how can I get the account back on

 

my R&D is shutdown as we can't reach neither confluence / jira 

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Joseph Chung Yin
Joseph Chung Yin
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February 18, 2024

@Dvir Milo -

Welcome to the community.  Based on what you provided, can you still access your cloud site via site administration (Settings - the clog wheel gear icon)  to "Billing" option - https://admin.atlassian.com/?

If so, then you should be able to conduct your operations as previously after you updated your payment information.  If not, you need to contact Atlassian Support (https://support.atlassian.com) for further account assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

 

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