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My account was deactivated without any notice

Dvir Milo
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February 18, 2024



my account was deactivated without any notice , 

I've changed my credit card details how can I get the account back on


my R&D is shutdown as we can't reach neither confluence / jira 

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Joseph Chung Yin
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February 18, 2024

@Dvir Milo -

Welcome to the community.  Based on what you provided, can you still access your cloud site via site administration (Settings - the clog wheel gear icon)  to "Billing" option -

If so, then you should be able to conduct your operations as previously after you updated your payment information.  If not, you need to contact Atlassian Support ( for further account assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


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