Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

My account was deactivated without any notice

Dvir Milo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 18, 2024

Hi,

 

my account was deactivated without any notice , 

I've changed my credit card details how can I get the account back on

 

my R&D is shutdown as we can't reach neither confluence / jira 

1 answer

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2024

@Dvir Milo -

Welcome to the community.  Based on what you provided, can you still access your cloud site via site administration (Settings - the clog wheel gear icon)  to "Billing" option - https://admin.atlassian.com/?

If so, then you should be able to conduct your operations as previously after you updated your payment information.  If not, you need to contact Atlassian Support (https://support.atlassian.com) for further account assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events