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My SLA Fields disappeared

Rodolfo Klemen February 20, 2024

Hi, 

it seems that for some reason the SLAs have disappeared from our tickets and are not shown in queues.

 

image.png

This is where they used to be in the forms

image.png

And in the configs they are still there

image.png

Can you please advise? What could have happened?

1 answer

1 accepted

5 votes
Answer accepted
Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 20, 2024

I guess it can be connected with this incident: https://jira-service-management.status.atlassian.com/incidents/pp4chrl80ltq.

Rodolfo Klemen February 20, 2024

It seems to be, situation is now normal.

Thank you kindly for the feedback!

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