Does anyone know if you can format the results to include different columns when going into the Request bubble>my requests? A user has asked for an extra column showing the Project Name in-between Reference & Summary. Thanks
This is not possible out of the box. We have created an app - Advanced Portal Reports - that allows you to show your customer a similar report with all custom fields, SLAs, etc, also the customer can sort columns, move columns right left, filter, etc. Export to CSV is also included.
I hope it will fulfill all your customer needs.
Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.
For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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