Must a Custom Email Account Be Linked or Could Forwarding Emails Work

Guy Renko May 29, 2023

Must a Custom Email Account Be linked or could forwarding emails to the Atlassian.net email requests address work?

Best case scenario, we’d setup support@, service@ and hr@ all to be received in one inbox and forward to each respective portal. 

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Brant Schroeder
Community Leader
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September 11, 2023

@Guy Renko You can forward emails to the Atlassian emails but the user will receive emails from the Atlassian email address.

Guy Renko September 11, 2023

Seems like the problem may be Google Workspace.

 

I can get the main email address, support@domain.com to forward support@domian.atlassian.net

but I can't get the alias service@domain.com to forward to service@domian.atlassian.net and I can't get the alias hr@domain.com to forward to hr@domain.atlassian.net.

For whatever reason, the filter wasn't to forward all emails to the default support rule.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 11, 2023

If you just email service@domian.atlassian.net does the email go through to the service desk associated with that email address?

Guy Renko September 16, 2023

If you just email service@domian.atlassian.net, it goes into the default email support@domian.atlassian.net and not the alias email service@domian.atlassian.net

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