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Multiple Time Entries on a Single Ticket

mike.diaz
mike.diaz September 14, 2021

If I have two people working on an incident or service request, can I have them both enter time on a ticket?  It appears that two people can enter time but it all gets combined into a single total.  I'd like to see - Analyst 1 spent 1 hr on Ticket A, Analyst 2 spent 30m on Ticket A.  

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Roberto Miasack
Roberto Miasack
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September 14, 2021

Mike, hi!

You can see the hours logged in a unique way yes!

On the ticket, go to work log.

 

rrrrr.PNG

 

Cheers!

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