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Multiple Group Approvals

We would like to create a workflow, where we can have approvals from multiple groups, for a single request. 

To give an example a request to a change a Database would require sign off from Networks, Hosting, Database teams e.t.c, we need one approval from each of this groups. How can this be do efficiently? 

We thought about two options:

One where create a workflow with up to 5/6/7 steps for different approval groups and, automation for Jira would skip any steps not required. This seems very inefficient as one request may only need a single sign-off but more complex requests may need 5/6/7. 

Two one is creating a loop which creates sub tasks which need approval from each of the groups. These sub-tasks block the master ticket from being progressed. This again seems very inefficient as it's multiplying a single ticket by n amount of approvals. 

The main issue is it could be a number between 1-7 of different sign-off depending on the type of service, so basically an easier way to have these approvals shown and if possible where approvals could be done in parallel. 

1 answer

0 votes
Daniel Ebers Community Leader Dec 07, 2020

Hi David,

such workflows tend to grow into infinity :)

Probably an App supporting this (even complex scenarios) would be an option?
We had a closer look to "Group Sign-Off" in the past.

You could start with a trial on a non-production environment to see if it works better for you than a complex workflow.

In a simpler scenario I observed people are just putting in a table. The responsible role is checking their reponsibility and approves or declines. Easy but not very engineered.


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