Multiple Companies, One Project. Is it possible?

[Marc Goulet]

Hello,

I'm currently in the process of testing out and configuring service management for our three companies.

Our IT department supports all of them and it would be ideal to have oversight on all of them within one Project.

Is this possible?

If not, does anyone in the same boat have recommendations or best practices on how to best configure?

Thank you in advance.

[Ste Wright · Accepted solution]

Hi @Marc Goulet 

As in, have 3 separate companies raise requests as customers through the help portal to one JSM Project?

Sure - this is possible.

I assume you want to split up which company each user works for? You can do this using Organizations. Check these help pages as a starting point:

• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-project-customers-and-organizations/
• https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

Ste

[Marc Goulet]

Hi Stephen!

Thank you for your prompt reply!

That is correct.

Yes that would be idle to split up the users as well.

I'll go ahead and check this out.

Thank you!