Multiple Asset Lookups automation

[Phillip Skeens]

I am pulling my hair out trying to figure this one out.  When a request is submitted for certain request types, I need to create an automation that will add several managers to the approval field of the request. 

The challenge I am having is that I need to get the Requestors manager, this one is easy this is a normal lookupObject from assets.  

Then I need to get the managers manager, their manager, and their manager.  I know that is confusing but here is a summary: 

Requestors Manager, 1up, 2up, 3up so three levels of managers for approval workflow.  Any thoughts on how I can do this?  

Thank you

[Phillip Skeens · Accepted solution]

This is solved.  I was able to figure this out after three days of digging, testing, and trials.  

[Ari Raatikainen]

Hi Phillip - how did you solve the case? Can you share ? as I am too struggling with similar kind of use and cannot figure out how to find related information from different schema / object.

Regards,
Ari

[Daniel Vest]

@Phillip Skeens how did you solve this? I am successfully right now looking to an area in Jira Assets where I have all users listed and their managers, and my level one approval works for my first lookupObjects. But when I attempt to do a second lookup in the same automation, to get the manager's manager, it does not work.

[Phillip Skeens]

No other ideas on this one?  I know the community has answers, too many smart people here.  :)

[Benjamin]

HI @Phillip Skeens ,

I haven't done multi-level workflows with assets. However, I have done it without and there's various ways to do this. The way I find it working best is to have the choice done by the user at that level where choose their reporting manager at that time.  Sometimes teams may run into a situation where some is out on vacation, sudden change of reporting, or someone is out suddenly. Allowing the flexibility gives the team the ability to adapt to the situation. 

For example, user have the opportunity to select the back up manager to approve. 

Here's a similar post going through  multi-level approvals on Jira:

https://community.atlassian.com/t5/Jira-Service-Management/2nd-Level-Approval-Workflow/qaq-p/2401736

Hope this helps. 

[Phillip Skeens]

Thanks @Benjamin .  I checked out the link, but it's not really what is needed for this case.  I need to add all of these manager levels at once so that "any" of them can approve the request.  It is not a sequential approval workflow if that makes sense.  I just need to look up all of the manager levels and add them all to the approvers field on creation.  

Regards,