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Moving to Jira Service Management

We currently have an on-prem Intranet server that I am in the process of moving everything on it to Confluence and Jira. 

On our intranet site, there are quite a few forms that I will be recreating in Jira Service Management Cloud and I was wondering if I had the ability to import previous form submissions into Jira Service Management Cloud. We do reporting on this data and having all of the data in one place would be much better than trying to put something together adhoc every time a report was needed.




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Hello @Matthew Buchanan,

Thank you for reaching out to Atlassian Community!

When it comes to importing data from other platforms, it’s possible to do this via CSV.

You can find the details on the documentation below:

This method allows you to import the tickets from server to cloud, it won’t import the entire project. You can create the fields in Jira before importing or the CSV can also create the new fields. The limitations of this method can be found in this documentation: Jira Cloud CSV import.

If you have any other questions regarding this matter, please let us know.

Kind regards,

Thank you @Angélica Luz ! I will take a look at this and let you know if I have any issues.

Like Angélica Luz likes this

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