Move JSM Subscription for Email Origin Domain

Rajat Samseriya June 17, 2024

 

 

We are an engineering partner for another company and manage their Jira project (development) under our domain (Hinditron). We provide similar services for other clients as well. However, for one customer's support (Jira Service Management), we need the support emails to originate from their domain email address (xyz@customer.com).

Request:

Could you advise whether we should move the JSM subscription directly under their account to achieve this, or if it is better to maintain it under ours? We seek guidance on the best approach to ensure the emails are sent from the desired domain.

1 answer

0 votes
Nadhila Savira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 18, 2024

Hi Rajat,

Nadhila here from Atlassian.

I see you had submitted the same question here: https://community.atlassian.com/t5/Jira-Service-Management/Should-We-Move-the-JSM-Subscription-to-the-Customer-s-Account-or/qaq-p/2728257

Could we compile our discussion in one post to avoid confusion please? Thank you!

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