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Missing Field for attchments after customizing request type Edited

Hello,

 

when I try to create a ticket in the customer help portal and click on the autogenerated options e.g. "Desktop/Laptop Support" I am missing the field "attachments", I already checked in the request type options and in there the field for attachments is turned on, so it should be visible, yet it is not shown in the process of creating a ticket...

 

I can deliver some screenshots, but they are in German language so not sure if they are helpful...

 

Any suggestions why this might be the case?

 

 

Thanks in advance

1 answer

So the Attachement-field is configured under "Request types" as "visible" for sure? If so, did you check your permission settings to make sure portal users are allowed to create attachements?

Screenshots never hurt. If you worry about them being in German, you can change your language to English in your profile configuration page.

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