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Misled by Jira Service Desks capabilities out of the box

Dan Vink March 4, 2019

Does anyone else who purchased Jira feel misled as to what this product can do out of the box with out spending another $3000  for add-on's. Templates and Creating an issue to make other preset sub tasks - issues - I thought this was something that every help desk software had as standard.  I really feel misled when we first demo'd the product.   

This product just nickels and dimes you to death.  


1 comment

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2019

Hi Dan,

I am not on the Jira team, but I will try to help.

I'm sorry that you feel misled, I can say with confidence that is not what we are aiming for and not something we want any of our Customers to experience.

We typically offer 7-day free trials of our software so you can try it out for yourself before making a purchase.

If you're unhappy with your purchase you can request a refund here:

Now to what you were trying to do with Jira Service Desk, I think you can create a bunch of issues when a new Request is created by using the Automation feature:

Could you explain more by what you mean by templates?

I hope that helps!


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