Misled by Jira Service Desks capabilities out of the box

[Dan Vink]

Does anyone else who purchased Jira feel misled as to what this product can do out of the box with out spending another $3000  for add-on's. Templates and Creating an issue to make other preset sub tasks - issues - I thought this was something that every help desk software had as standard.  I really feel misled when we first demo'd the product.   

This product just nickels and dimes you to death.  

[Marty]

Hi Dan,

I am not on the Jira team, but I will try to help.

I'm sorry that you feel misled, I can say with confidence that is not what we are aiming for and not something we want any of our Customers to experience.

We typically offer 7-day free trials of our software so you can try it out for yourself before making a purchase.

If you're unhappy with your purchase you can request a refund here: https://www.atlassian.com/company/contact/purchasing-licensing

Now to what you were trying to do with Jira Service Desk, I think you can create a bunch of issues when a new Request is created by using the Automation feature: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

Could you explain more by what you mean by templates?

I hope that helps!