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Migrating from Cloud to DC - Custom Field Error


Hi all,

I'm currently migrating a Cloud instance to Jira DC and then using Project Configurator to move projects to a Dev instance. (Cloud > Temp DC > Dev)

I've backed up Cloud and restored to a temp Jira DC instance.

I'm running into an error relating to a Jira Service Management Lingo Integration plugin. On Jira Cloud, the plugin exists but it's not imported to my temp instance.

This is the plugin on Cloud:


When I use Project Configurator to export a project from the temp DC, it shows:

Found custom field with values for issues in exported project(s), with id: 11100, name: Request language and type: com.atlassian.servicedesk.servicedesk-lingo-integration-plugin:sd-request-language. This field does not exist. Check if its type is defined in a plugin that has been disabled.

I can't find the plugin to install on DC and while I can remove the field from the DB it's not going to clear the error. I also can't see the field on DC and searching for data in the field shows it doesn't exist.

I can export without contexts on custom fields but I need these to make the final migration easier.

I was hoping to just download the plugin and upload it directly to the temp DC but I can't find it.

The temp instance is running JSD 4.8.1 and Jira 8.8.1 to match the Dev instance.

Any ideas what I can do here?


1 answer

1 accepted

3 votes
Answer accepted

Managed to resolve this in the end.

On the temp instance I had, stopped Jira service and connected to the database. Deleted the trace of customfeld 11100, saved and started Jira. Can now export normally as the field is deleted.

@James Beagrie  can you please share the query you used ?

@Bipin Nepal 

The temp instance I had was a H2 database.

On the CUSTOMFIELD table, find the custom field ID, check and delete it if using a UI.

Or DELETE  * from CUSTOMFIELD where id = 'xxxxx'

I remember running into this as well which might help:

thank you it worked! you just saved my many hours

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