Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,367,806
Community Members
 
Community Events
168
Community Groups

Migrate Jira Service Management customer accounts

Reading this article: https://support.atlassian.com/migration/docs/migrate-jira-service-management-customers/

 

One outstanding question I have is about the password being migrated.

 

When we tested this migration by migrating into a sandbox environment I was not able to log into the portal with my customer only account. 

 

I am wondering if this is because I am in the sandbox environment or I would experience the same issue when we migrate to production. Monosnap Login - Jira Service Management 2022-09-20 10-53-08.png

1 answer

1 accepted

0 votes
Answer accepted

Hi Jeffrey, customer account passwords are not included in the migration.
When we migrated from Server to Cloud I instructed all our (non-SSO) customer accounts to perform a password reset from the Cloud portal.

Also refer to the following article: https://support.atlassian.com/migration/docs/get-your-users-started-in-cloud-after-migrating/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events