We are setting up a JMS project to manage a TMA client project.
We set up the requests to be sent via email. However, each email ceates a ne request on our end. Even if the cleint just sent an update or a comment about a reaquet already taken in account.
IS there a way in setting up our emailed requests to avoid creating new requests when the email concerns an existant request. And update the existing one instead?
the Incident ID (client end) is always included to the subject of the request emailed.
Thank you for your help!
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