As of this morning, any time I try to manually trigger an automation rule, the rule just doesn't run. No record in the audit log of the rule trying to run. I've checked the permissions and the setup - this has literally been working for months and now suddenly, I can't get any of these rules to run. Any suggestions?
This applies to multiple automation rules...none of them seem to be working.
Daniel from Atlassian Support here. Earlier today we experienced an incident across multiple Atlassian Cloud systems operating out of the AWS us-east-1 region. This affected multiple cloud-based service providers across the tech industry, so I mention this for your awareness in case you use other services that were not responding normally during this timeframe.
Atlassian's monitoring of this incident shows it is currently in recovery, and we expect services including Jira Automation to begin acting normally again. You can subscribe to the incident on our public status page for updates. Thanks to everyone who linked to Statuspage already in previous answers!
Daniel | Atlassian Support
@Daniel Eads you mentioned that you expected services including Jira Automation to begin acting normally again, but it seems to be the only thing on the list (on the status page) that still isn't working. Is there an ETA on this? We're getting pretty backed up after a full day of work.
Hi all, sorry for the late follow-up. Automation for Jira experienced a longer return-to-normal time than other services after the end of the AWS outage. We did track this as a separate incident on the Statuspage (specific link to that incident here ). My apologies for not linking directly to the main Statuspage in my initial reply, as I'm sure it caused some confusion to see the main incident resolved while Automation was still not fully back up. At any rate, the service is back up fully now. If you need help with anything related to rules that may have had errors on Tuesday, please reach out to us at https://support.atlassian.com/contact . Thanks!
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events