I am using JIRA to manage our organisations technical support tickets.
I want to be able to pull off a monthly report of tickets received and from specific clients.
As the tickets will be coming in from multiple companies and users within each company, the only way I can think to do this is by adding the client name in the "Label" field.
If anyone has any ideas on another way, that would be great to know.
If this is the only way, I want to make the "Label" field mandatory so the agent cannot close the ticket without adding a label. How can I do that?
Thank you in advance.
As they are customers of different companies, you can start to work with "Organizations" and register each customer in their appropriate organization. Every organization would be a "Company". Example:
Organization: All Star
Customers: Jhon, Lisa, Mary
Whenever one of them creates a ticket and selects the organization, all customers in the organization will be able to participate, and you can extract a report using the "Organization" field.
Welcome to the community!
Another option is to look at this video tutorial: https://youtu.be/C3Lb1T4liGw
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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