Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Managing Jira Service Management customer account/view for existing Jira Software accounts

We have an issue on internal customers that has existing Jira Software account access. When these accounts click on an existing ticket they get directed to an issue view and not on the portal view of the ticket.

 

This poses 2 annoying things:

1. They have to click the "portal view" of the issue in order to comment otherwise they will not be able to comment on their default view.

 

2. We can give them access to the JSD but they need to be agent to comment (which is unnecessary extra charge for us), and we have around 40 people on our organisation who is on that situation.

 

How do we manage these accounts that it will not be annoying for them to have that additional switch on portal view everytime they click a ticket?

1 answer

0 votes
Jack Community Leader Dec 16, 2020

so do you want the Jira users to be able to see/comment w/in the application or do you want them to only access via the Portal. This, I believe, will be controlled by whether you give the "Browse, Comment" permissions w/in the project. If not == Portal, if so == application

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you