Managed Accounts - new users joining the organization

[Drishti Maharaj]

Hi,

I wanted to find out with regards to managed accounts and new users joining the organization on our domain - will those accounts automatically be added under the managed accounts section on Jira? 

Would we need to add them to any groups from the AD side or anything like that?

We had a new user who had joined try to register an account on the customer service portal, entered their work email address and got to the screen where their account is unable to access the application - which should not be the case?

Thanks.

[Danny Alva]

I have the same question