Manage Queues Question

[mike.diaz]

Hi All,

I have a custom queue which filters using the following syntax: status != Resolved AND status != Closed AND status != Canceled AND "Request Type" = "External Penetration Test" OR "Request Type" = "Internal Penetration Test"

When I'm editing the queue, the results shown align with the filter above.  Anything marked as resolved, closed, and canceled are not shown.  However after I click save, the queue shows all statuses including those I'm trying to exclude.  I may be missing something, but shouldn't the filtered preview match what is shown once I save my changes?

[Joseph Chung Yin · Accepted solution]

@mike.diaz -

You should also add in the "project = xxxx" to your JQL query to further qualify your query in case there are other projects using the similar request type/WF.  Here is a better way of constructing your original query -

project = xxxx AND status not in (Resolved, Closed) and "Request Type" in ("External Penetration Test", "Internal Penetration Test")

If this is only project, then try this construction -

Status not in (Resolved, Closed) and "Request Type" in ("External Penetration Test", "Internal Penetration Test")

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[mike.diaz]

This worked perfectly.  Thank you!