I am using the free version of Jira Service Management. We are a small team of 2 agents and 10 customers (our sales team). I created a dashboard which I would like our customers to have access to. All of these customers are already within my "organisation" and the dashboard permissions explicitly show that all users within the organisation have access. Unfortunately, when I share the link, the team cannot see it. It seems to redirect to the portal.
Can someone help me fix this please? Thanks in advance!
You cannot share dashboards with customers. Dashboards are only viewable by licensed users specifically paid licenses. There are add-ons that will present data in dashboard-like fashion. you might want to consider that if the cost is justified.
Thank you @Jack . So, if I understand right, only agents (a paid seat) can view the dashboards. Our portal can be accessed only by users who have been invited as customers. But we don't pay for customers so they are not a licensed user?
I did make the dashboard accessible to all users within my organisation and the customers I speak of are users in this organisation, each with their own login. They are just not agents and therefore don't have to be paid for.
Your first paragraph is correct. Now if your “customers” actually happen to have a Jira Software license then they could view the dashboard if you give them Browse permissions for the JSM project. This is often the case for many users of Jira where they use JSM for their IT services and JSW for development as an example.
Hi @Sayalee Shende,
I'm not sure what kind of data you want to share, but if you are open to using some commercial apps (plugins), I recommend you try Dashboard Hub for Jira and Confluence (I'm one of the guys who is working on it).
One of its key features is sharing dashboards with external users using a link. These dashboards can be protected with a password.
Here you have our shared ITSM demo dashboard. It's just an example using data from Jira, Jira Service Management, and Statuspage.
If you are curious about other examples:
For teams up to 10 users, it's just cost 1$, so maybe it could be useful for your needs...
I hope this helps!
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events