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Making Root Cause and Resolution a Required Field

I would like to make Root Cause and Resolution a required field when closing a issue. 


Issue if the field is required you must fill it in when you create the issue. 

I have tried adjusting when these field appear but it doesn't seem to matter. 

Is there something that I can do to make this fields required when closing a issue? 

1 answer

0 votes
Olga Videc Community Leader Mar 26, 2021

Hello @Duke Torbert 

If the field is only required when closing the issue you can use a validator on workflow transition

For cloud 

  1. Open the Workflow you need to configure in the edit mode.
  2. Open the transition that you need to configure:
    1. in the Diagram mode, select the transition you want to edit and click Validators;
    2. in the Text mode click the transition name and go to the Validators tab.
  3. On the Validators tab, click Add.
  4. Select the Fields Required option and click Add.
  5. Select the field or fields that you want to make required for the transition.
    (You'll need to click the top Add button to add them to the Required fields list) 
  6. Click Add to complete the creation of a Validator.
  7. Verify the newly added Validator in the Transition screen.
  8. Publish the workflow to apply the changes.

Note: Filed required validator is included in cloud version no add-on required, for server Suite Utilities app is required.

BR, Olga

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