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Make the ticket visible to customers in the portal

Hello, everyone,

Maybe one of you can help me.

I create a ticket in Jira Servicedesk, then I want to add a customer.
I do that with Request participants.

The problem here, however, is that I cannot display these tickets in the Jira ServiceDesk portal. Nothing can be seen from the customer's point of view either.

I also lack the option.
"Show request in portal"


View of support




View of the customer in the portal



I thank you for your time!

1 answer

1 accepted

2 votes
Answer accepted
Jack Brickey Community Leader Dec 07, 2021

Can you verify that Customer Request Type is set?

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