Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Make external user/email a change approver

I need to make an external user a change approver. Can I do this without burning a license? The user only needs the ability to approve a change request. I'm trying to stay within the free tier of licensing and I already have 3 agents. One more agent sends me into the paid tier. Thoughts? 

1 answer

1 vote
Jack Community Leader Jul 19, 2021

Yes they simply need to be listed as a customer. Here is an article of interest- add-an-approval-to-a-workflow 

I see where I can add custom approvers for a request but I'm trying to do this for a change request. I followed the article you sent over. I went under "request types" and then choose "Changes". I then selected my change and went to "Request Form" and then tried to add a custom field called "Approvers"; however, the only option here is "Approvals Group" and those groups only allow me to choose people with licenses. Thoughts? 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

178 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you