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Make external user/email a change approver

I need to make an external user a change approver. Can I do this without burning a license? The user only needs the ability to approve a change request. I'm trying to stay within the free tier of licensing and I already have 3 agents. One more agent sends me into the paid tier. Thoughts? 

1 answer

1 vote
Jack Community Leader Jul 19, 2021

Yes they simply need to be listed as a customer. Here is an article of interest- add-an-approval-to-a-workflow 

I see where I can add custom approvers for a request but I'm trying to do this for a change request. I followed the article you sent over. I went under "request types" and then choose "Changes". I then selected my change and went to "Request Form" and then tried to add a custom field called "Approvers"; however, the only option here is "Approvals Group" and those groups only allow me to choose people with licenses. Thoughts? 

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