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Make added Web Links visible to customer view

Is it possible to make the "Add Web link" field visible to the customers in their web portal view? 

Screenshot 2021-06-17 at 12.08.48.pngScreenshot 2021-06-17 at 12.09.09.png

1 answer

0 votes

Hello @Henry Witt,

Welcome to Atlassian Community!

The options Web links, Confluence pages, and Linked issues are available only on the agent view.

In case it’s necessary that customers access a page, you can add a text custom field or the description/comment itself and use the link option.

Screen Shot 2021-06-18 at 17.37.40.png

There are no feature requests suggesting this, so please, feel free to raise one on jira.atlassian.com (project JSDCLOUD) adding more information about why this feature would be important to your environment.

Kind regards,
Angélica

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