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Hello @Henry Witt,
Welcome to Atlassian Community!
The options Web links, Confluence pages, and Linked issues are available only on the agent view.
In case it’s necessary that customers access a page, you can add a text custom field or the description/comment itself and use the link option.
There are no feature requests suggesting this, so please, feel free to raise one on jira.atlassian.com (project JSDCLOUD) adding more information about why this feature would be important to your environment.