Mail server not working eventhough it is authorized and working

Nouiere Järvinen October 19, 2021

Hello , so i am using jira service management , for data server, and i am currently facing this issue where i don't gat mails from support in the system so when i checked my mail server it is working and says authorization successful and all but when going to email requests in application and testing this email the status shows me "Here's the error we received: "AUTHENTICATE failed."" and the logs for it is " OQN3 BAD Request is throttled. Suggested Backoff Time: 292517 milliseconds 18/Oct/21 7:02 AM 

Caught SQLException for insert into `AO_2C4E5C_MAILITEM` (`MAIL_CONNECTION_ID`, `STATUS`, `CREATED_TIMESTAMP`, `UPDATED_TIMESTAMP`, `FROM_ADDRESS`, `SUBJECT`) values (?, ?, ?, ?, ?, ?) 18/Oct/21 6:32 AM

OOA3 BAD Request is throttled. Suggested Backoff Time: 55892 milliseconds 18/Oct/21 6:31 AM

ONW3 BAD Request is throttled. Suggested Backoff Time: 115378 milliseconds 18/Oct/21 6:30 AM

ONS3 BAD Request is throttled. Suggested Backoff Time: 175571 milliseconds 18/Oct/21 6:29 AM

 

"   so any help on how can i solve that ? 

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