Mail Audit Log - Status Suspended

[Aoife Browne]

We have linked an email to our Jira project which has been correctly creating emails as tickets for 5 mionths. Since the start of January our mail audit log shows that the issues are being suspended and not all are being created. Has anyone had this issue before and know a possible reason as to why tickets are being suspended?

[Angélica Luz]

Hello Aoife,

Thank you for reaching out to Community!

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may face the same issue.

Regards,
Angélica