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Looking to one-click create article from a ticket response.

I have users who've asked me for an option to take a response in a JSM ticket and automatically create a KB article in one of the linked Confluence Spaces based on that answer. I've seen THIS in the marketplace, but it's not for cloud. I've also seen some past discussions whereby this can be done but it's not an ideal solution for us. Does anyone have any suggestions for another app to accomplish this goal?

"Issue to Page for Jira" - https://marketplace.atlassian.com/apps/1218533/issue-to-page-for-jira?hosting=server&tab=overview

2 answers

1 accepted

3 votes
Answer accepted

Hi @Chris Stival ,

I'm with Elements and our app Elements Publish to Confluence could meet your needs.

The app allows you to set source issue criteria, pre-select the Confluence space and parent page where you want the article to be created, and then you can design pages with a WYSIWYG editor and insert data, attachments, and even labels from your issues.

If you would like to copy comments, we currently have a change request open that you can vote for or watch to stay updated.

You can then either manually activate the recipe from the action menu of the issue, or add the recipe to a transition so it's triggered as a post-function.

Let me know if you have any questions

Hi @Laura Campbell _Elements_ yes this is interesting. I do have a few questions...what's the best way to contact you?

If you send an email to our support portal, our Solution Engineer or Product Manager can help you: 

support@elements-apps.com

Like Chris Stival likes this
0 votes

@Chris Stival hi!

You could use Jira Automation and REST API to create a basic page in Confluence. This will save you some money, but it will cost you time to develop it.

Hi Alex,

Thanks for your reply. I've read that it can be done in the way you describe, but like you say it could be costly. I'm happy to pay for an app to do this, but am not finding anything beyond the one I've mentioned. Maybe I just need to wait for the cloud version of Issue to Page for Jira. :-)

You can always send them an email to find out. If they don't have any plans on releasing a cloud version, then the Jira Automation is the way to go (for now, or at least for when another app appears).

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