Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Looking to one-click create article from a ticket response.

I have users who've asked me for an option to take a response in a JSM ticket and automatically create a KB article in one of the linked Confluence Spaces based on that answer. I've seen THIS in the marketplace, but it's not for cloud. I've also seen some past discussions whereby this can be done but it's not an ideal solution for us. Does anyone have any suggestions for another app to accomplish this goal?

"Issue to Page for Jira" -

2 answers

1 accepted

3 votes
Answer accepted

Hi @Chris Stival ,

I'm with Elements and our app Elements Publish to Confluence could meet your needs.

The app allows you to set source issue criteria, pre-select the Confluence space and parent page where you want the article to be created, and then you can design pages with a WYSIWYG editor and insert data, attachments, and even labels from your issues.

If you would like to copy comments, we currently have a change request open that you can vote for or watch to stay updated.

You can then either manually activate the recipe from the action menu of the issue, or add the recipe to a transition so it's triggered as a post-function.

Let me know if you have any questions

Hi @Laura Campbell _Elements_ yes this is interesting. I do have a few questions...what's the best way to contact you?

If you send an email to our support portal, our Solution Engineer or Product Manager can help you:

Like Chris Stival likes this
0 votes

@Chris Stival hi!

You could use Jira Automation and REST API to create a basic page in Confluence. This will save you some money, but it will cost you time to develop it.

Hi Alex,

Thanks for your reply. I've read that it can be done in the way you describe, but like you say it could be costly. I'm happy to pay for an app to do this, but am not finding anything beyond the one I've mentioned. Maybe I just need to wait for the cloud version of Issue to Page for Jira. :-)

You can always send them an email to find out. If they don't have any plans on releasing a cloud version, then the Jira Automation is the way to go (for now, or at least for when another app appears).

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events