There are a couple of functions that we'd like to implement in JSM (Cloud), but they don't seem to be available in a native format. Does anyone have any suggestions for work-arounds or add-ons that they've used for the following?
1. Pop-up messages - warnings, reminders, etc. An easy way to pop up a message *before* a save or issue creation, rather than handling something in post functions.
2. Screen refresh - a way to force a refresh of the issue screen. For example, in our workflow you can create a Change Request as part of the workflow, which will then link the 2 issues together. However, you have to refresh the screen to see the new issue linked in the original issue (which can lead users to press the Change Request button multiple times, creating duplicates).
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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