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Log monitoring on JSM Cloud

Lukasz Grobelny
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February 15, 2024

Hello,

 

Is it possible to monitor logs in JSM Cloud and perform actions based on them? For example, if there is an error, a ticket will be created?

 

Like adding JSM as a source to OpsGenie

2 answers

1 vote
Dirk Ronsmans
Community Leader
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February 15, 2024

@Lukasz Grobelny ,

Short answer, No

You don't have access to any system logs on your Jira Cloud instance. 

I'm curious what your use  case would be as you also won't be able to do anything about them really if there is a an error in the logs.

What type of errors are you looking to monitor?

 

Lukasz Grobelny
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 15, 2024

We have an Audit log, nothing special there. It's more of a general question - I know we can't do much, but I was just wondering what information if any can be captured.

Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2024

Nothing really. These are all internal logs monitored by Atlassian.

If they notice anything that will pop up on https://status.atlassian.com/

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2024

Are you referring to the email logs? There currently isn't a means of doing this. 

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