We have recently moved over the Jira Service Management as our main IT helpdesk.
I am currently looking into how to lockdown our customer portal website to just our domain/IP so anyone external or even a staff member outside our domain, cannot access the portal.
Our entire previous helpdesk was IP restricted, preventing everyone from accessing it unless they were "on-site" in the office or dialling in from home.
If anyone could shed some light on how to lock all this down that would be great!
Welcome to the community. In JSM, you can control access of your project by configure the Customer permissions setup via Project settings of your project -
Only users added to the project will be able to access your JSM project's portal URL.
In regarding to incoming IP lockdown, I would recommend that you submit a formal support request with Atlassian Support Team since it is in the CLOUD env.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Select the "Customers added by agents and admins" option.
For more information on permissions for customers against JSM projects, take a look at this link - https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/
As an alternative to JSM, you can try the Customer Case for Jira app. It also allows creating a forum for specific organizations limiting users who can access it by email or domain (for example, we have a portal for internal use limited by the stiltsoft.com domain). Each project can have different restrictions.
You can also create a public forum (when all external customers can see the list of all issues) and a private one (when customers communicate with a support assistant privately).
There are also no limits for agents and customers.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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