Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Load times for web pages

I'm trying to access a trial JSM hosted web site and it just never loads no matter which US ISP provider I use. What is the expected and the long-term uptime for this service? Our company cannot rely on response time like this for our customer portal.

1 answer

0 votes

Atlassian generally say 99% uptime, and responses within a couple of seconds (even if you've only just requested the site and its still building, you should expect a simple error message back saying "still setting up")

If it's been over an hour since you requested a trial site, then there's something wrong with your network or computer, something there is blocking access to Atlassian sites.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

483 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you