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Live updates not working (Jira & Intercom Integration)


For some odd reason, the Jira Integration on Intercom is not generating an internal note (on the Intercom conversation) when there's a new comment/update to a linked Jira ticket. 


It used to create an internal note on the Intercom side. looogo.png

1 answer

Hi John,

I have just replied to your message on our Intercom. I think it is easier to troubleshoot this there.


Hello Tobias,

We are also having a similar issue. We have done the setup both on the Intercom and Jira. We can create issues from the intercom conversation. However when we post a comment to the issue on Jira, Intercom conversation does not get an update. 


Any idea?



Hey @Mert Dogar

Have you connected your Jira project/s to Intercom? If yes, it's worth checking if notifications for issue comments are enabled and if you have a comment filter enabled. If you have the comment filter enabled, you would have to add #intercom in your comments for them to be sent to linked Intercom conversations.

If none of this helps, please drop us a message via the Intercom at with your Intercom workspace id. (the number/letter combo in your Intercom URL:[workspace id]/...). This will help us to debug this in more detail.

Best regards,

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