You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
For some odd reason, the Jira Integration on Intercom is not generating an internal note (on the Intercom conversation) when there's a new comment/update to a linked Jira ticket.
It used to create an internal note on the Intercom side.
We are also having a similar issue. We have done the setup both on the Intercom and Jira. We can create issues from the intercom conversation. However when we post a comment to the issue on Jira, Intercom conversation does not get an update.
Hey @Mert Dogar
Have you connected your Jira project/s to Intercom? If yes, it's worth checking if notifications for issue comments are enabled and if you have a comment filter enabled. If you have the comment filter enabled, you would have to add #intercom in your comments for them to be sent to linked Intercom conversations.
If none of this helps, please drop us a message via the Intercom at https://toolsplus.io/ with your Intercom workspace id. (the number/letter combo in your Intercom URL: app.intercom.io/a/apps/[workspace id]/...). This will help us to debug this in more detail.