I am trying to have a self help section at the top of projects in JSM Portal that when clicked it would open a list of articles, or a user can just continue down to the portal groups and make a choice there.
I have seen a couple of articles about linking a section or creating an article (the second I cannot actually find that option). When I link a section nothing appears in the service desk project, even if it displayed incorrectly.
I am not sure what I need to have section wise in confluence for a heading section in JSM to appear and then users can click through to see articles.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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