Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Linked ticket closed


I am looking for some help with the below topic.We have a Jira service desk project and when a issue is reported there, upon investigation if the issue needs a review from a developer we than create a linked ticket in another project.

how can I see all tickets with closed Jira linked tickets set to resolved or closed status?

 

Note : these are for already existing tickets.

2 answers

@Wasim Buden -

After you linked issues from another project to your JSD issue, the status of the linked issue is already there when you view the JSD issue (NOTE - it is not in the portal view) under the Issue Links section.2021-01-10_11-36-48.png

If you don't see the section, you will need to add "Linked Issues" in the view screen for your JSD project's screen configuration scheme.

2021-01-10_11-41-52.pngHope this what you are asking for.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
Daniel Ebers Community Leader Jan 11, 2021

Hi @Wasim Buden

in case you want to query for issues in stock Jira Cloud (without additional Apps) you already have some options - but they can seem limited.

For example a very basic example is:

project = DEMO and issueLinkType = "blocks"

Which shows issues in project "DEMO" which have an Link Type of "Blocks".
More complex queries would be possible using an App like Script Runner (https://scriptrunner-docs.connect.adaptavist.com/jiracloud/enhanced-search.html#_linkedissuesof).

Is it what you are searching for?

Regards,
Daniel

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you