Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Linked JIRA software ticket not showing on Jira service desk request (agent view) Edited

Hi, currently using both cloud-based JIRA service desk and JIRA software for development projects. I've established the integration using application links.

I've linked a jira issue from both instances and able to find an option to see linked ticket in JIRA software but not in JIRA service desk. The linked information can be seen in history only within JIRA service desk but not visually unlike in JIRA software project.

I can see it when switching to old view.

How to resolve this?


1 answer

0 votes
Andy Heinzer Atlassian Team Oct 09, 2020

Hi Angela,

I understand that you have used an application link in order to connect to different Jira sites.  And while it appears that you have created a remote issue link on that issue, I am afraid that the new issue view is not able to perform this action, nor can it adequately display that info.

We have a ticket to track this feature over in JRACLOUD-70833.  I suggest watching this for updates.  Once this has been resolved I would expect that the issues can then display this correctly.  Until that time, I would recommend that you disable the new issue view is this is a problem.  This can be done by going to your user Avatar -> Personal Settings, and then disable the Jira labs new issue view feature listed there.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

182 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you