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Limit Jira Service Desk visibility to customers on portal not possible?

Hello team,


We have 4 service desk projects under one instance, for different partners. And we have a need to separate users from each portal.


Difficulty #1. We do not want to restrict customers from raising a request without being logged in (using a widget) and use the portal they are registered at (is this possible at all?)

Difficulty #2. There is no "Customers who have an account on this Jira site"  in my Customer Permissions tab



Please advise.


King regards,


1 answer

0 votes
Fahad Siddiqui Community Leader Sep 03, 2020


Customers details can been seen under Customer's tab below queues.

You need to create organizations and then provide required permissions

Hi @Fahad Siddiqui ,

Thanks for quick response! I have created an organization for this specific project. 

Can you please advise the flow?

Now I have organizations created, added a test user there (which is created automatically once request has been raised), please advise the next steps? 

Fahad Siddiqui Community Leader Sep 03, 2020

Click on change permissions and then provide the access as per your requirement.

Hi @Fahad Siddiqui  sorry for a delay.


When I change 

Who can access the portal and send requests to xxxx project?

Customers my team adds to the project


The widget is no longer accessible (which is not ok). 


Seems like JSD doesn't have the agility to respond to this kind of approach. 


Even though we may sync our user db with Jira through API and populate 'customers' role, it doesn't seem to solve the issue. 

I just can't find the right configuration. Now I'm completely run out of ideas. Any help would be greatly appreciated. 

Fahad Siddiqui Community Leader Sep 09, 2020

@Valerii_Ivanov can you add any customer manually and check if he/she can access the system.

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