Licensing issues with fresh install

[Ramakrishna Grandhi]

Hi, i've setup jira datacenter on azure with help of instructions given at : https://confluence.atlassian.com/adminjiraserver/getting-started-with-jira-data-center-on-azure-938846970.html

But my URL is throwing below error

I want to bring up this instance to validate my app for jira datacenter. Can someone please help?

[Ramakrishna Grandhi · Accepted solution]

We can close this issue, i've used another template that has installed jira dc correctly on azure.

https://azuremarketplace.microsoft.com/en-us/marketplace/apps/atlassian.jira-data-center?tab=Overview   --> this is a working template.

[Dirk Ronsmans]

Hey @Ramakrishna Grandhi , 

I assume you entered an existing license on your DC instance which you are no longer paying maintenance on?

If so, that's normal. You are only entitled to the versions released during the time you payed maintenance. If it is still active you can go to my.atlassian.com and get the proper key.

If this however is just for validating an app I'd recommend just starting a new trial license.

[Ramakrishna Grandhi]

Hi Dirk, that is not the case. This is a fresh install on azure, and this template didnt even ask for license in any step. All i wanted is a trial license for few hours to validate my app's working performance on jira dc.

[Dirk Ronsmans]

Oh right, it has been deployed using the template from the azure marketplace. I wonder if and old license was left in there accidentally.

Now as the message mentions you do have a link there to enter a new license.

You should be able to go to my.atlassian.com and just generate a new trial license key there, then just copy/paste that over to the box that will appear when you click the "enter a new license here" link in your error message

(there might even be a redirect on that page, could you click it first?)

[Ramakrishna Grandhi]

Thank you. I've tried with timebomb license and now its completely gone.

[Ramakrishna Grandhi]

after restarting the environment on azure, it is back to step 1, asking for license again. 🤦‍♂️

This time none of the buttons work on this screen.

[Ramakrishna Grandhi]

@Olga Rudenko 

Tagging Olga, as she is looking into our app's certification process on jira datacenter.