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Let customers view all issues of a service desk in the service desk portal

I have setup a service desk in Jira service desk server , but somehow the customers that log in on the portal are not able to see all the request. they can only see the requests that were made by themselves. the customers are linked to the service desk in a servicedesk cutsomer role. According to the documentation it should be posssible. What am I missing here?


Kind regards,

Wilco Lindeboom

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Answer accepted

Hi Wilco,

you need to organize your customers in "Organizations". Then you will be able to share the request with the whole organization

Hope that helps.



Hi Bastian, 

Yes found it! Thank you very much!

Kind regards,


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