I have setup a service desk in Jira service desk server , but somehow the customers that log in on the portal are not able to see all the request. they can only see the requests that were made by themselves. the customers are linked to the service desk in a servicedesk cutsomer role. According to the documentation it should be posssible. What am I missing here?
you need to organize your customers in "Organizations". Then you will be able to share the request with the whole organization https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations
Hope that helps.
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