Knowledge base

Rajan Dangol
Contributor
October 18, 2024

Hi,

 

When I create a category in the knowledge base, the request type on the homepage of the portal gets replaced. How can I prevent this? I want these KB articles or categories to only appear when a customer types a search, not replace what's already shown on the portal homepage.

 

Thanks,

Rajan

1 answer

1 vote
Tobias H
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October 18, 2024

Hi Rajan!

You don't need to have any categories for the articles to appear in search. Just make sure you have connected a kb space, or several, to the project you have in the portal and the articles will be available for those with permissions to view them :)

With that said, categories purposefully interjects themselves before the request types when added, it's how it's designed.

Hope that helps!

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