Knowledge base woes

[Simon Teppett]

Hi - I may be doing something wrong (obviously), but I seem to be getting pretty odd behaviour from my Cloud JSM instance.

I have a knowledge base linked to my Service Desk, but until now we haven't used it. I am now trying to get it working. 

I have seen 3 problems so far :

1. New pages that I have created in the Confluence space do not appear in the list of available content when I access via the Knowledge Base menu option in JSM
2. If I change the Title of a Confluence page I still see the old title when I access via the Knowledge Base menu option in JSM
3. When I tried to link a second knowledge base to the Service Desk project it seemed to link up fine but none of the content the there when I access via the Knowledge Base menu option in JSM. I have checked the permissions and it looks OK

Has anyone got this stuff working? and if so, could you nudge me in the right direction please !

Thanks

SImon

[Ravi Sagar _Sparxsys_]

Share the screenshot of the KB configuration page of your JSM project.

[Simon Teppett]

[Simon Teppett]

@Ravi Sagar _Sparxsys_ see above

[Simon Teppett]

Peak-Ryzex KB is our internal user KB. Dash2 is just an old Confluence test space I was using to test KB articles for portal users

[Simon Teppett]

@James Meyer-Bejdl 

[Ravi Sagar _Sparxsys_]

@Simon Teppett 

If you want users (including customer) who don't have Confluence license then change viewing permission to restricted.

Ravi