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Knowledge base woes

Hi - I may be doing something wrong (obviously), but I seem to be getting pretty odd behaviour from my Cloud JSM instance.

I have a knowledge base linked to my Service Desk, but until now we haven't used it. I am now trying to get it working. 

I have seen 3 problems so far :

  1. New pages that I have created in the Confluence space do not appear in the list of available content when I access via the Knowledge Base menu option in JSM
  2. If I change the Title of a Confluence page I still see the old title when I access via the Knowledge Base menu option in JSM
  3. When I tried to link a second knowledge base to the Service Desk project it seemed to link up fine but none of the content the there when I access via the Knowledge Base menu option in JSM. I have checked the permissions and it looks OK

Has anyone got this stuff working? and if so, could you nudge me in the right direction please !

Thanks

SImon

1 answer

0 votes
Ravi Sagar Community Leader Jan 06, 2021

Share the screenshot of the KB configuration page of your JSM project.

Peak-Ryzex KB is our internal user KB. Dash2 is just an old Confluence test space I was using to test KB articles for portal users

Ravi Sagar Community Leader Jan 07, 2021

@Simon Teppett 

If you want users (including customer) who don't have Confluence license then change viewing permission to restricted.

Ravi

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