Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Knowledge base categories on JSD project disappeared

Hello everyone, 


Perhaps someone else is experiencing the same as me. Up until a few days ago, I was able to go into my JSD (cloud) project settings > Knowledge base and manage the categories of the articles that are then displayed in my customer-facing portal. 

Today I noticed that now you are able to link multiple KB spaces to be displayed on the project, but the "categories" part as explained on this link:

is not there anymore. Does someone know how to access these? I have some old categories on my customer-facing portal that need to be updated and can't find this section anymore on the settings. 


Thanks in advanced


1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Dec 14, 2020

I am still able to access the +New category but given we are talking cloud it is reasonable to expect that we are on different builds. I do see that they are rolling out improvements to allow multiple spaces and better organize KBs so that is good. You might ping Atlassian Support if this persists. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you