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Knowledge base articles are not visible when referenced in Jira

Craig Duffy March 25, 2024

When I add an article from our Knowledge base to a Jira issue comment, the link successfully appears. However, when I try to click on the link in the comment, the preview does not work.

It seems like everything is linked correctly, and the permissions to the knowedge base appear to be set correctly, so not sure what is going onScreenshot 2024-03-25 at 2.58.42 PM.pngScreenshot 2024-03-25 at 3.12.23 PM.png

3 answers

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

@Craig Duffy -

Does your DC env has the appropriate application link setup against the target KB site correctly?  The error message is stating the target site is not allowing for the connection.

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 26, 2024

@Craig Duffy we had this issue.  It has to do with the headers on the confluence page i believethe browser thinks it is cross site scripting.  I will get more information tomorrow and provide an update.  As a work around we had everyone click the new window link so it would load.

0 votes
Craig Duffy March 25, 2024

Cant delete this answer, please ignore. Lol

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