Knowledge base articles are not visible when referenced in Jira

[Craig Duffy]

When I add an article from our Knowledge base to a Jira issue comment, the link successfully appears. However, when I try to click on the link in the comment, the preview does not work.

It seems like everything is linked correctly, and the permissions to the knowedge base appear to be set correctly, so not sure what is going on

[Joseph Chung Yin]

@Craig Duffy -

Does your DC env has the appropriate application link setup against the target KB site correctly?  The error message is stating the target site is not allowing for the connection.

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Brant Schroeder]

@Craig Duffy we had this issue.  It has to do with the headers on the confluence page i believethe browser thinks it is cross site scripting.  I will get more information tomorrow and provide an update.  As a work around we had everyone click the new window link so it would load.

[Andrew Laden]

I think I am having the same issue. So what was the problem/fix?

[Craig Duffy]

Hi @Brant Schroeder any update on this? thank you!

[Brant Schroeder]

@Craig Duffy sorry.  It has to do with how the browser is recognizing the iframe.  It thinks that it is cross site scripting.  We used our F5 to fix the content security policy so the browsers will be ok.