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Knowledge Base Articles - Can we see the thumbs down report and edit the text

Alan Manning
Alan Manning Jan 12, 2023

When giving feedback on a knowledge base article I can see the results of all thumbs up responses but I cannot see the responses for thumbs down. Is there a way to see the thumbs down responses?

Also, upon selecting either the thumbs up or thumbs down is there a way to edit the text that then shows. This is "Thanks for the feedback".

Thank you for any help.

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Trudy Claspill
Trudy Claspill Community Leader Jan 13, 2023

It appears that there currently is no access to report on the thumbs down feedback but there is a change request about it here:

https://jira.atlassian.com/browse/JSDCLOUD-8142

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