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Kb pages articles showing up even when there is no match.

Edited

1) I have setup  KB pages articles for my project . However the articles which don't match the description or summary of the ticket are also coming up as suggestions 
I dont want these suggestions to show up when there is no match in the text 

2) Can I limit the no of articles to be shown in the ticket itself Screenshot 2023-01-06 at 14.35.55.png

1 answer

0 votes

Hi @Gurpreet Kaur 

You can limit suggested articles showing up and/or limit which ones do based on Confluence page labels

See how to do this via this help page: https://support.atlassian.com/jira-service-management-cloud/docs/how-do-you-automatically-present-articles-to-customers-in-a-request/

This can make the related articles a little smarter!

In terms of modifying the limit of how many articles are displayed, as far as I know this is not possible.

Ste

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